For our client, we are looking for candidates for the position of Customer Support Specialist with German.

In Customer Support you will be taking care of the customer’s needs by providing and delivering professional, high quality support and assistance before, during, and after the customer’s requirements are met. We are looking for a people person, full of patience, empathy and energy to join our Customer Support team.

Requirements:

Advanced English (B2) and German (C1) is a must
Desire to work in a result-driven start-up
Great written and verbal communication skills
Problem-solving mindset
Empathy and positive attitude towards customers
Ability to work both independently and in a group
Eagerness to learn
Open mind and ability to work in a fast-paced environment
Nice to have: previous experience in Customer Support and fluency in Polish

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support

Our client offers:

Comfortable workplace - We provide the comfort you need at work by helping you set up your home office and constantly improving our Warsaw headquarters
The best possible tools - latest technology, our own apps and industry-standard software
Health & wellness - private healthcare, life insurance, mental health support and a subsidised MultiSport Card
Fair compensation – performance-based pay raises and quarterly bonuses, extra incentive for employee referrals
Career development - self-development budget, ability to learn from our experts during internal workshops and trainings
Vacation & time off - 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place

Customer Support Specialist with German w TopTalents